IT Infrastructure Assistant

Great vacations begin with great employees! As a leader in the cruise industry, our client is continuously expanding and seeking dynamic, energetic, professionals to join their team

Responsibilities

* Provides support for all internet cafe in-stateroom certified applications

* Determines whether internet cafe in-stateroom problem is caused by hardware such as modem, printer, cables, etc

* Installs, upgrades and configures internet cafe in-stateroom printing, provides users with network technical support

* Performs scheduled and preventative maintenance on all hardware and software as required, with a primary focus on maintaining the Internet Café in-stateroom equipment

* Ensures all Internet Café in-stateroom hardware is re-imaged and updated with the latest anti-virus applications when it is required.

Requirements

* ability to conduct basic LAN and/or WAN troubleshooting diagnostics

* experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred

* Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

* Collaborates well and works up, down and across the organization.